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FAQs

1.) Is this a real store? Or are you just trying to scam me and steal my credit card number?
2.) When will my order be processed?
3.) I ordered the wrong item. How do I change my order?
4.) When and how will I be notified that my order has been shipped?
5.) How long does it take to process an order for shipping?
6.) Will my Overnight order get to me the next day?
7.) Do you ship internationally?
8.) What is the cost to ship internationally
9.) Do you charge sales tax?
10.) I am tex exempt. How do I remove tax from my order?
11.) What is your return policy?
12.) Do you charge a restocking fee?
13.) Do I need an RMA to return a product?
14.) I'm seeing 2 charges on my credit card - what's up with that?
15.) How long does a credit usually take? How is it applied?
16.) Besides online, is there any other way to place an order?
17.) Do I have to create an account to place an order?
18.) Is the information I submit secure?
19.) What methods of shipping do you offer? What is the cost?
20.) Do you provide tracking information?
21.) Can I place an order over the phone?
22.) I want to cancel my order - how do I do this?
23.) I am just not happy with my purchase - can I return it or exchange it?
24.) I received the wrong item - how do I get this rectified?

  1. Is this a real store? Or are you just trying to scam me and steal my credit card number?
    ExtremePDA has been in business for over 7 years. We have been rated one of the top sites for customer service and will continue to provide a top level of service to all of our customers. We are a family owned and operated business based in upstate NY. We would never do anything to risk our reputation or put any of our customer's private information at risk.
  2. When will my order be processed?
    All orders, provided that the items are in stock, and have been placed before 4pm New York Time will be processed the same day. This does not include weekends or holidays. Any orders placed on a weekend will be processed the following Monday provided that Monday is not a holiday. Keep in mind that sometimes products go out of stock. You will be notified via email if this happens.
  3. I ordered the wrong item. How do I change my order?
    If you ordered an incorrect item, or need to change your order, please call us at the number provided on our Contact Us page or send an email. Provided that your order has not already been shipped, we will be happy to make the change for you.
  4. When and how will I be notified that my order has been shipped?
    You will receive an email the moment your shipping label has been printed. See #2 for more details.
  5. How long does it take to process an order for shipping?
    Provided the item is in stock, all orders are processed within the same day. This does not include weekends or holidays. Any orders placed on a weekend will be processed the following Monday provided that Monday is not a holiday. Keep in mind that sometimes products go out of stock. You will be notified via email if this happens.
  6. Will my Overnight order get to me the next day?
    All Overnight Express orders must be placed before 4pm New York Time in order to receive them the next day. This does not include orders made on a Friday! Overnight orders placed on a Friday will not be delivered until the following Monday. Overnight does not include weekends. If you need a Saturday delivery, please give us a call and we can arrange this - but be aware that Saturday delivery is very costly.
  7. Do you ship internationally?
    Yes we do. We ship to the following countries: Argentina, Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Hong Kong, India, Ireland, Israel, Japan, Malaysia, Netherlands, New Zealand, Norway, Puerto Rico, Singapore, Spain, Sweden, Switzerland and the United Kingdom.
  8. What is the cost to ship internationally?
    Shipping costs to different countries vary widely. The best way to see what your shipping costs would be is to add any items you need to your shopping cart. From the cart page you will see a link to estimate shipping costs. Enter in your country and postal code and you will see the exact amount of the shipping costs.
  9. Do you charge sales tax?
    Since we are located in New York, we are required to charge NY Sales Tax on any orders shipped within New York State. If you are located outside of New York you will not be charged sales tax.
  10. I am tax exempt. How do I remove tax from my order?
    If you are a tax exempt organization you must send us proper documentation stating so. Please fax tax exempt documentation to the faxed number provided on our Contact Us page.
  11. What is your return policy?
    We offer a 30-Day Money Back Guarantee. If within 30 days you are not happy with your purchase, and the items are in "like new" condition, you can return it for a full refund minus shipping costs. Shipping costs are non- refundable. Please refer to our Policies page for full details concerning returned merchandise.
  12. Do you charge a restocking fee?
    We do not charge a restocking fee for any orders under $500. Any orders over $500 will be charged a 15% restocking fee.
  13. Do I need an RMA to return a product?
    Your order number is your RMA number. You do not need to call us for an RMA number. Just make sure that when you are returning an order to include a copy of your invoice with your order number on it in the package.
  14. I'm seeing 2 charges on my credit card - what's up with that?
    No. We did not charge your card twice. What you are seeing is a pre-authorization from your bank for the order. This pre-authorization usually hangs out in your pending column for a couple of days and then disappears.
  15. How long does a credit usually take? How is it applied?
    Credits can take anywhere from 2 days to 2 weeks to be applied. All credits are applied back to the credit card or PayPal account that you made the purchase on.
  16. Besides online, is there any other way to place an order?
    Yes. You can place an order over the phone by calling 1-888-379-9081 between the hours of 10am and 4pm, Monday through Friday, New York Time. You can also send a check to the address provided on the Contact Us page. When sending a check, please provide part numbers for the items you need and $5.95 for shipping charges. Most importantly, please provide contact information. Your order will be sent as soon as your check clears. Purchase Orders must be emailed or faxed.
  17. Do I have to create an account to place an order?
    No - you can place your order without an account.  However, if you do create an account, you will have an easier time placing your next order with us, and getting access to order information and such.
  18. Is the information I submit secure?
    Absolutely. All information is encrypted and secured. Besides having the latest hardware and security software on our Apache servers, we also subscribe to HackerSafe - the leading security and fraud detection company in the United States. We are also secured by GeoTrust - the world leader in secure certification.
  19. What methods of shipping do you offer? What is the cost?
    We offer 2 methods of shipment - United States Postal Service (U.S.P.S.) and FedEx. Please see our Policies page for more details on shipping methods and costs.
  20. Do you provide tracking information?
    Tracking is provided for FedEx shipping only. If your choose U.S.P.S. as your method of shipment, tracking is not provided - only a delivery confirmation number. This number will only come into affect after your package has been delivered. This is more for us than it is for the customer.
  21. Can I place an order over the phone?
    Yes. You can place an order over the phone by calling 1-888-379-9081 between the hours of 10am and 4pm, Monday through Friday, New York Time.
  22. I want to cancel my order - how do I do this?
    If you need to cancel an order, you must do so before the order is shipped. Use the information on the Contact Us page to reach us. Provided that your order has not been shipped - we will cancel the order. Please note that if the order has already been shipped, you will have to return to us for a refund but be aware that any shipping costs will not be refunded.
  23. I am just not happy with my purchase - can I return it or exchange it?
    Returns are accepted if the items are in "like new" condition and you are within the 30-Day return time limit. Exchanges are also accepted. Please contact us if you would like to arrange an exchange. Most times we will ship you out the new item along with a return envelope to send the unwanted items back.
  24. I received the wrong item - how do I get this rectified?
    Although rare, mistakes do happen. If your receive your package and it contains the wrong items - please contact us via phone or email and we will arrange to send out the correct items long with a return envelope to send the incorrect items back. No additional charges would apply.
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"I just wanted to send another quick email to let you know how much I appreciate your great customer service! Thanks again for sending out those pieces. They work great!"
-S. Mack
Pasadena, MD.