Our Policies

Store Hours of Operation:
ExtremePDA is open Monday through Friday, 10:00am to 4:00pm Eastern Standard Time. We are not open weekends. There are no weekend or holiday deliveries. If you place an order after 3:00pm Friday, it will not be processed until Monday of the following week. We are also closed for all major holidays.

Delivery:
Your credit card will not be charged until the day we ship your goods.
Where an incorrect address has been given to ExtremePDA.com with the order we reserve the right to charge for any extra shipping costs incurred.

Privacy & Security:
Your privacy is very important to us. ExtremePDA.com does not sell, exchange, or distribute your e-mail address or personal data to anyone for any reason. The information gathered is for customer satisfaction use only: Your email is used to send you a copy of the Order Invoice, a Ship Notification email (once your items have shipped), and/or to inform you of any delays and/or out of stock items. Your email address may be used to send you announcements and product promotions - but we rarely, if ever, do. If we do - you will always be given the option to be removed from our list.

Your address is only used to ship the product(s) to you. We do not participate in any direct mailings nor will we sell, share or provide your information to any company who does.

	$6.95 FedEx Flat rate shipping to anywhere in the Continental U.S.A. (does not include Alaska, Hawaii or Puerto Rico) on all packages weighing 1lb or less. Most packages will fall within this weight limitation. $1.00 for each additional pound. Saturday Delivery!   If your FedEx Ground delivery date falls on a Saturday, your package will be delivered on Saturday instead of having to wait till Monday. Cut off for FedEx is 3:30pm New York Time - any FedEx orders placed after 3:30pm New York Time will not be shipped until the following business day.
	$23.50 FedEx Overnight Flat rate shipping to anywhere in the Continental U.S.A. (does not include Alaska, Hawaii or Puerto Rico) on all packages weighing 1lb or less. Most packages will fall within this weight limitation. $1.00 for each additional pound. Cut off for FedEx is 3:30pm New York Time - any FedEx orders placed after 3:30pm New York Time will not be shipped until the following business day.
	$15.50 FedEx 2nd Day Flat rate shipping to anywhere in the Continental U.S.A. (does not include Alaska, Hawaii or Puerto Rico) on all packages weighing 1lb or less. Most packages will fall within this weight limitation. $1.00 for each additional pound. Cut off for FedEx is 3:30pm New York Time - any FedEx orders placed after 3:30pm New York Time will not be shipped until the following business day.
	$9.50 FedEx Express Saver (3Day) Flat rate shipping to anywhere in the Continental U.S.A. (does not include Alaska, Hawaii or Puerto Rico) on all packages weighing 1lb or less. Most packages will fall within this weight limitation. $1.00 for each additional pound. Cut off for FedEx is 3:30pm New York Time - any FedEx orders placed after 3:30pm New York Time will not be shipped until the following business day.
	$3.49 Flat Rate First Class shipping to anywhere in the Continental U.S.A. (does not include Alaska, Hawaii or Puerto Rico) on all packages weighing 13oz or less. Packages weighing more than 13oz will be presented with regular UPS Ground rates. First Class Mail, although inexpensive, is the slowest shipping method. Please allow 7 - 10 business days for packages to arrive. There is NO TRACKING available on packages shipped using First Class Mail. Please read below for more information about First Class Mail:

• A NOTE ABOUT FIRST CLASS MAIL - First Class mail is the SLOWEST of all shipping methods! You can expect a 7 to 10 business day wait, sometimes even longer, for your package to be delivered. If you need your package in a timely manner DO NOT CHOOSE FIRST CLASS MAIL! If you specify First Class mail as your shipping method, please allow the above specified delivery time before emailing us inquiring of the whereabouts of your package.
  
  You will see the following message from U.S.P.S. when you check your Delivery Confirmation number at the U.S.P.S. website:
  
  "The U.S. Postal Service was electronically notified by the shipper on YOUR SHIP DATE to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later."
  
  This is the standard message you will receive from U.S.P.S. This does not mean that your package has not been shipped. We ship too many packages to have each one scanned at the time of shipping. You will continue to see this message until a.) there is a problem delivering your package or b.) your package has already been delivered. We assure you that if you have received a ship-notification email then your package has been shipped!
  
  
• ExtremePDA.com will not be held responsible for package(s) that are lost or damaged during transit.
  
  
• If your package is sent by US Postal Service, we may not have a tracking number. No delivery date is guaranteed. ExtremePDA.com will not be held responsible for any package(s) that are delayed, damaged, or lost.
  
  
• International customers shall be solely responsible for all custom duties and taxes on orders shipped to any foreign country. ExtremePDA.com will not be held responsible for any package delays or rejects due to international custom clearance. For more information regarding your country's custom polices, please contact your local customs office for specification.
  
  
• Shipping charges are non-refundable. This includes shipments that are refused.
  
  
• All International orders will be shipped via USPS Global Express. Although more expensive, this method gives us tracking capabilities. We have lost far too many packages sent regular Air Mail to overseas destinations, therefore Global Express is the only option for international orders.
  
  
• If an item is on backorder, you will be notified immediately via email with an option of canceling the order.
  
  
• Your credit card will not be charged until your order ships. If there is a problem with the credit card information you supplied, your order will not be shipped until the problem is corrected. You will be notified either by phone or email if this occurs.
  
  
• No special instructions or labels will be affixed to your package. Only the customers address, our return address and our label will be applied to the package.
  

• Please include a copy of your invoice.
  
  
• Your RMA number is your invoice number and should be included on your package and all correspondence.
  
  
• Product(s) returned must be like new. The returned item must be complete with all equipment, packaging, warranties, manuals and accessories. ExtremePDA.com has the final word on the condition of the merchandise returned. If the products received are incomplete, missing parts, scratched or damaged (in ways that can not be identified), ExtremePDA.com reserves the right to refuse crediting the customer's account and the product will be returned to the customer at the customer's expense.
  
  
• Clearance items and certain Special Offers are not returnable unless otherwise indicated on the website at the time of purchase. Service parts are not returnable. Labor, services, and any shipping and handling charges are non-refundable.
  
  
• ExtremePDA.com is not responsible for lost shipments or products that are damaged during delivery. Customers shall contact the carrier to report the loss or damage by using the tracking number provided in the shipping confirmation. If your product arrived damaged in transit, it is best to refuse delivery and/or return it to the freight carrier. Please inform ExtremePDA.com of such shipping problem(s) so that you won't be held responsible for the refusal. Once you accept the package, ExtremePDA.com will no longer be responsible for its condition.
  
  
• ExtremePDA.com is not responsible for any expenses, fees, or other costs incurred due to defective or incompatible products.